Refund and Returns Policy

Last Updated: November 30, 2024

Introduction

At Auriglow, we want you to be completely satisfied with your purchase. If for any reason you are not happy with the product you received, we offer a straightforward and easy-to-understand refund and returns process.

Eligibility for Returns

You may return items within 30 days from the date of delivery, provided the following conditions are met:

  • The product must be in new, unused condition, and in its original packaging.
  • Products marked as “final sale” or “non-returnable” are not eligible for returns.
  • To initiate a return, you must contact our customer service team for a Return Merchandise Authorization (RMA) number.

How to Process a Return

  1. Contact Us: Email us at info@auriglow.site or call (402) 694-3191 to request a return authorization and instructions.
  2. Prepare the Return: Ensure the product is in its original condition and packaging.
  3. Ship the Product: Once you receive the RMA number, carefully package the item and return it to the address provided.
  4. Refund Process: Upon receiving and inspecting the returned product, we will issue a refund to the original payment method within 7-10 business days.

Refunds

Refunds will be processed to the original payment method used for the purchase. Shipping fees are non-refundable, and you will be responsible for return shipping costs unless the item was defective or incorrect.

Exchanges

If you would like to exchange a product for a different size or color, please follow the return process and place a new order for the desired item.

Damaged or Defective Products

If you receive a damaged or defective product, please contact us within 7 days of receiving your order. We will assist you in arranging a return and provide a replacement or refund as appropriate.

Non-Returnable Items

Some items are not eligible for return, including:

  • Products that have been used or opened
  • Custom or personalized items
  • Final sale or clearance items

Contact Us

For any questions or assistance with returns and refunds, please contact us: